Apple has apologized to customers for how it rolled out an update that can slow down older iPhones. It is offering cheaper battery replacements to make up for it.
In a lengthy message posted on its site Thursday, the company gave an in-depth explanation for the controversial update. To make amends, Apple will temporarily drop the price of replacement batteries to $29 starting in late January. The price will go back up to the usual $79 in 2019.
Customers are upset with the company over a software update that deliberately slowed down older phones in some situations to extend battery life. Some thought it was a ploy to get people to upgrade to new devices. A number of people have filed lawsuits over the feature and are seeking class action status.
The feature will stay on phones, but Apple says an upcoming iOS update will ” give users more visibility into the health of their iPhone’s battery.” It did not say if it will give them the ability to turn the feature off or on.